Terms and Condictions

Before using the website, we recommend that you carefully read each part of these terms and conditions. By using this site you are automatically confirming that you understand and accept the terms and conditions of use. If you do not agree to these terms, you may not use the ENCANTANORA LLC website or other means of purchasing.

We reserve the right to change, modify, delete or adapt any part of these terms and conditions at any time without the consent of the users. It is your duty as a user to periodically review the modifications in this section to be aware of the updates. Your continued use of our website means you automatically accept these changes.

Products and services

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and may be subject to return or exchange only in accordance with our return policy.

We have made an effort to display the colors and images of our products, in the store, as accurately as possible. We cannot guarantee that your device will display colors accurately.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services that we offer.

All product descriptions or product prices are subject to change at any time without notice, only at our discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.

Purchases

The purchase process is simple and is described as follows:

• First, products are added to the shopping cart through the Add to Cart button.
• Then we can enter the Cart by clicking the shopping cart icon available on the Website on the View Cart button.
• When the user is ready to buy, they can proceed to the payment screen by clicking on the shopping cart icon available on the Website in the Finish Purchase button, or from the drop-down option of the Online Store menu, Finish Purchase option.
• You will then see the summary of all items and can enter any existing coupons.
• Provide all contact and delivery information for your order.
• Finally, you will select the payment method to use and process the order with the button Place the Order.

Some Balloons Bouquet, Gift surprise products must be ordered at least 4 days in advance, if you want it from one day to the next you must confirm availability.

We do not have a fixed delivery time. You only have to choose if you want the morning shift on Fridays and Saturdays from 9:00 a.m. to 12:00 p.m. or late night from 1:00 p.m. to 9:00 p.m. And from Monday to Thursday in the afternoon from 4:30 p.m. to 8:00 p.m. We cannot indicate an estimated delivery time, it would be at the corresponding time that

you have chosen.

When balloons are placed in direct sunlight the latex or metallic material boils and the balloons burst. Do not leave the bouquet or decoration in the car because the heat, the steam, causes them to deflate or explode.

For shipments you must indicate the exact address with postal code, house or apartment number, name of the urbanization, if possible attach the location with all the data mentioned above. If you send a wrong address you will have a charge extra for delivery. ENCANTANORA LLC is not responsible for shipping and delivery costs if the customer provides incorrect data for delivery.

If it is your choice to pick up the Balloons Bouquet at our store, take into account that our products are large, volume and delicate, they must have a suitable and unoccupied vehicle to transport it. We are not responsible for the handling and final result in which your Balloons Bouquet may arrive.

At ENCANTANORA LLC we will upload photos of the client and the Balloons Bouquet product, Decorations with balloons, to our social networks and website. If you do not agree with the publication of these images, please notify us. We promise not to publish the client however we will publish our work.

In case of postponing delivery, availability will be verified to schedule a new date. In case of cancellation of the service, only 50% of the amount paid will be refunded if you cancel

before the order is placed, in the event that the product to be produced is already started, no refund will be made.

Price and Promotions

The prices of the products and services available in the E-commerce of ENCANTANORA LLC while they appear as available, will only be valid and applicable in it and will not be applicable to other sales channels used by the companies, such as telephone sales, other sites. of sale by electronic means, catalogs or others.

The prices of the products offered on the website are expressed in US dollars. The prices offered correspond exclusively to the value of the good offered and do not include transportation, handling, shipping, accessories that are not expressly described or any other additional items or bank interest charges for the payment method used. The prices and promotions of the products and services published on this site are valid only while appear in it. ENCANTANORA LLC may modify any information contained in this site.

The validity period of the promotions or offer is the one that coincides with the effective date indicated in the promotion or by virtue of the exhaustion of the quantities of products available for that promotion duly informed to the User, or while the offer remains available, the shorter of these terms. Whenever a promotion does not indicate an end date, it will be understood that the activity will continue until the corresponding inventories are depleted.

Payment Methods

• Credit Card: Secure payment by credit card. You will be redirected to the bank's website safely. The activity of our business and the transaction are carried out in the United States of America.
• PayPal: After confirming the order, the customer will be taken to the PayPal website, taking advantage of its secure payment platform. Once the payment process has been completed, you will be redirected back to the store.

Warranty and returns

If you make a purchase online or remotely, once the request has been made and agreed through the website or other electronic means such as WhatsApp, or other means, you declare to know the qualities and characteristics of the product, having made all the consultations and solved all the doubts you have about the product. Our company DOES NOT ACCEPT product returns.

All products have a 24-hour legal guarantee from the date of purchase. This warranty is valid only for failures in a product caused by conflicts during the manufacture of the product. It is important to keep the invoice or sales receipt issued by during this period to make the guarantee valid.

The guarantee of the products in no case covers shipping costs from or to our company. If by guarantee you have to send a product to our company, the guarantee DOES NOT COVER that shipping cost.

Single-use, perishable products do not have a guarantee, such as (Cheesecake surprise, Cheesecake and Balloons, Flowers and Balloon, Princess surprise).

Failure to comply with the terms and conditions of this contract. We are not responsible for any reason for damages or losses that may be suffered.

The services to use: At ENCANTANORA LLC you agree to be bound by these terms. If you disagree with any part of the terms, you must not use the services of ENCANTANORA LLC. We reserve the right, at our sole discretion, to modify or replace these terms at any time.

Reservation of services: To reserve the services, a deposit must be paid to ENCANTANORA LLC. Invoice must be signed and deposit paid by all indicated due dates. The cost of the services will be the value indicated on the invoice and full payment must be made no later than 1 day before the event.

Rent Retainer: A refundable deposit of $150 is due at the time of reservation. This obliges ENCANTANORA LLC to have insurance for any equipment rented to the client. If any damage (including dents, scratches, etc.) occurs to any rented equipment the deposit will not be returned,

Deposits: All deposits are non-refundable, but credits can be used for another order. In the event that ENCANTANORA LLC is unable to fulfill your order for reasons beyond our control, your deposit will be returned.

Payment schedule: All reserved services will require a deposit of 50% of the total cost to make a secure reservation, the remaining amount must be paid the day before or the same day of the event before the installation of the product or all of the following: invalidation or elimination of any applicable discounts, special promotions, complementary services, etc. Fixing fee of up to $100 to reset the event date and time. Date and time of the event. Termination of the contract without compensation

Payments Accepted: Payments can be accepted through zelle at 512-665-4107.

Venue: The rules and regulations of all event venues are the responsibility of the client. The customer must provide a copy of all applicable rules to ENCANTANORA LLC.

Reservation: An event is considered "confirmed" after you make a payment (50% deposit or full amount) before the expiration date indicated on the service invoice. If the client allows the quotes / invoices to expire, it is understood that the date and time of the event will be made available to other clients and any discounts or special promotions applied will be removed and invalid.

Cancellation: The client maintains the right to cancel at any time, however, the deposit will not be returned.

Limitation of Liability: Neither ENCANTANORA LLC nor the client shall incur mutual liability for failure to perform any obligation under this agreement if such failure results from force majeure or any force beyond reasonable control. ENCANTANORA LLC is not responsible for severe weather, acts of God, government shutdown or mandate, pandemics, or other situations that may cancel or postpone your event. Please note that ENCANTANORA LLC will do its best to accommodate date changes as permitted by our schedule. In the event of disabling illness, injury or emergency to the agreed upon ENCANTANORA LLC decorator, a balloon artist of equal or greater skill will be substituted at no additional cost to the client. If a replacement cannot be found, ENCANTANORA LLC and the client will be released from all obligations under this agreement and all deposits will be returned. We are not responsible for accidents or injuries related to our decoration that are caused by mischief or mishandling on the part of the client, guestsor site staff. The client agrees to indemnify and hold ENCANTANORA LLC harmless from and from any and all claims, demands, losses, causes of action, damages, lawsuits, lawsuits, including attorneys' fees and

costs, to the extent that they are caused by or arising out of or in connection with the work of ENCANTANORA LLC.

Outdoor helium balloons

To get the best use out of your helium-filled designs, including bouquets, garlands, arch centerpieces, etc., we strongly recommend that you only use them indoors. Unfortunately, their behavior and movement are highly unpredictable, and they are likely to drift in the wind, lose their shape, or explode. The helium design should not be near any type of fire.

Decoration Equipment

All reusable equipment other than balloons, including but not limited to frame, lighting, poles, fabric, etc. They are the property of ENCANTANORA LLC and must remain on site for pickup at a specified time and date. The client is responsible for all losses due to theft, vandalism, loss or damage. In the event our equipment is damaged, lost or stolen, the customer agrees to be billed for the cost of repair or replacement of the item(s). Depending on the decor, we may be able to build decor items into temporary equipment that can be purchased during the booking process.

The budget is valid for 15 days.